Document page
Business Studies IGCSEPDF 62
212 pagesrevision 46931
PDF 62
Page image rendered from the stored file at 110 dpi; it sharpens as you zoom. Outlines are placed from each region’s stored position on the page (612 × 792 pt).
readable
Source of this text: embedded text layer. The better of the embedded text and OCR is kept.
1.
Increased labour productivity – workers produce more in less time, lowering unit
costs.
2.
Improved quality of output – motivated workers pay more attention to detail.
3.
Reduced absenteeism – fewer workers take unnecessary leave.
4.
Reduced labour turnover – employees stay longer, saving recruitment and training
costs.
5.
Better teamwork – employees cooperate more effectively.
6.
Positive workplace culture – higher morale and lower conflict.
7.
Enhanced business reputation – motivated employees improve customer service.
Maslow’s Hierarchy of Human Needs
Maslow proposed that human needs are arranged in a hierarchy, and people are
motivated to satisfy these needs in order.
Leve
l
Type of Need
1
2
Physiological
Safety/Security
3
Social
Description
Basic survival needs
Safety from harm or
uncertainty
Belonging, friendship
4
Esteem
5
Self-actualisati
on
Recognition, respect,
achievement
Reaching one’s potential
Examples in the Workplace
Fair wages, meal breaks
Job security, safe workplace
Teamworking, supportive
managers
Promotions, praise, awards
Challenging tasks, leadership
roles
Once a lower-level need is satisfied, the next level becomes a motivator.
Employers should design jobs and rewards to satisfy higher needs for long-term
motivation.
➡
➡