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Business Studies IGCSEPDF 74
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● Complexity and formality.
● Distance between parties.
● Need for a permanent record.
2.4.2 Communication Barriers
Causes of Barriers:
● Language issues – unclear wording or jargon.
● Noise or technical faults.
● Poor choice of channel – e.g. written when verbal better.
● Emotional factors – stress, mistrust, conflict.
● Too many layers in hierarchy.
● Cultural differences.
● Misunderstanding tasks.
● Delays and low efficiency.
● Poor customer service.
● Employee demotivation.
Consequences:
Ways to Overcome Barriers:
● Use clear, simple language.
● Encourage feedback.
● Choose appropriate channels.